EHL AI Concierge
This video presents the EHL AI Concierge project featuring Pepper, an AI powered robot developed at École Hotelière de Lausanne. It explains the project goals, Pepper’s features and functionality, and the role of artificial intelligence in shaping hospitality services of the future.
Production approach
We structured the film to be clear and accessible for a broad audience. Footage and interviews are balanced with explanatory graphics to highlight Pepper’s capabilities and interaction dynamics. The edit emphasises clarity and flow so viewers can understand both technical aspects and strategic implications of the project.
Purpose and impact
The video supports communication about EHL’s ICT initiative with stakeholders, students and industry partners. It showcases innovation in service design and positions EHL as a leader in applying AI to hospitality. The film strengthens understanding of how robotics and AI will influence guest experience and industry practices.
